Frequently Asked Questions of Mason's Fire Department

How do I find a street that isn't shown on my map?
The Fire Department maintains a Street Guide at both fire stations, at the administrative offices, and in emergency vehicles. The guide is updated regularly to include streets in new subdivisions, directions, maps, and address ranges. If you are having trouble locating an address, stop in, call, or send an e-mail, and we'll be glad to help. Please do not use 9-1-1 to get directions. Call the Administrative Office at 513-229-8540 during regular business hours, or call the non-emergency line for dispatch at 513-932-4080.

How do I report a non-emergency incident? Do I still need to call 9-1-1?
Please call 9-1-1 for any type of fire or medical emergency, or for medical non-emergencies. For other types of calls, call the administrative offices at 513-229-8540 or, if it is not during regular business hours, call the Warren County Communications Center non-emergency line at 513-932-4080. Do not call the fire station, as crews are not always at the station. They may be out doing training or at another emergency.

Why am I being billed for my ambulance ride?
Charges for ambulance fees help cover the cost of equipment, supplies, and medicines used during the transport, as well as the transport itself. Most insurance carriers have a payment for EMS transports built into their plans, which should cover the costs. If you are unable to pay, contact the Fire Administration Office at 513-229-8540.

There is a leaking fire hydrant on my street. Who is responsible for repairing it?
Fire hydrant maintenance is the responsibility of Greater Cincinnati Water Works. Please contact them at 513-591-7700.

Why does the City of Mason Fire Department make so much noise when they respond to a call?
State law requires that vehicles responding to an emergency must use both red lights and sirens. We do try to respect the community and the surrounding homes close to both of our fire stations in the early morning hours.

My smoke detector is "chirping". What should I do?
Generally, a chirping sound means that the battery in your detector needs to be changed. If you would like assistance with a smoke or carbon monoxide detector, please give us a call at 513-229-8540 during business hours or call Warren County Communications at 513-932-4080. We'll be glad to help if we can.

Does the City of Mason Fire Department offer CPR or first aid classes?
Yes. To inquire about upcoming classes, call the administrative office at 513-229-8540.

Can my teenager complete a few community service hours at the Fire Department?
Absolutely! We are always willing to accept community service volunteers to assist in cleaning and chores at both of our fire stations and at our administrative offices. Call 513-229-8540 to learn more.

Can I burn some trash or leaves in my yard?
No. A city ordinance prohibits burning trash within the Mason city limits. If you have questions about the ordinance, please contact our fire safety inspectors at 513-229-8540.